Websites · AI · Automation
Turn more enquiries
into customers. Automatically.
Your website shouldn't just look good. It should generate enquiries, respond to customers and follow up when you're busy. VIV-Z combines high-converting websites, AI receptionists and automation into one managed system.
How the system works
The real cost of being busy
How many customers are you losing because you're busy?
Small and medium-sized businesses lose work every week in the gaps — not because the product is wrong, but because nobody could answer, follow up, or write it down in time.
Calls go unanswered
A missed ring is often a missed job — the next company on Google picks up.
Website enquiries sit unread
Forms arrive while you are on site. By evening, the customer has already moved on.
Leads are not followed up
Quotes, callbacks and ‘I’ll think about it’ disappear between jobs.
Questions come in after hours
Evenings and weekends are when people research. Silence overnight costs work.
Admin eats the day
Staff spend hours copying details between emails, phones and spreadsheets.
Leads get lost in the gaps
Nothing connects the website, the phone and the CRM — so nothing owns the follow-up.
VIV-Z builds the website, receptionist and follow-up so enquiries still become customers when you are on a job, in a meeting, or closed for the night.
The system, in motion
One system that answers, chats and books — while you work.
Every call, message and enquiry flows into the same place — answered by AI, logged in your CRM, and followed up automatically until it becomes a booking.
See it in action
A real enquiry, answered in seconds.
This is what happens when a customer messages you about a job. The AI replies straight away, proposes a time and books it in — no missed enquiry, no waiting for you to be free.
Try it yourself
Call +44 7460 071511
Our AI receptionist will pick up — see how it handles a real call.
What we run for you
Capture, nurture, close — and keep them coming back.
Every enquiry — and every customer after the job's done — moves through the same automated system, whether it's a first phone call or a review request months later.
Capture
Get every enquiry in one place
High-converting websites
Professional sites built to generate enquiries — not just to look finished.
- Modern responsive design
- Lead forms
- Calls-to-action
- SEO foundations
AI web chat
Turn website visitors into conversations. Answers questions, collects details, helps people take the next step.
- Instant replies
- Qualify enquiries
- Collect contact details
Nurture
Respond and follow up automatically
AI receptionist
Answers calls, handles common questions and qualifies potential customers — even when you are busy or unavailable.
- Inbound call handling
- Lead qualification
- Details captured every time
Automated follow-up
Stop losing leads because nobody followed up. SMS, email and call sequences after enquiries, missed calls and quotes.
- Missed-call recovery
- Quote follow-up
- Until they book or reply
Close
Turn ready leads into booked, paid jobs
Booking & CRM
Every enquiry, call and chat lands in one CRM record — and a ready lead goes straight onto the diary without a back-and-forth.
- CRM and calendar
- Appointment / quote booking
- Existing tools connected
Invoicing
An invoice goes out the moment the job's marked done, with online payment and automatic reminders if it's not settled.
- Auto-sent on job completion
- Online payment
- Payment reminders
Grow
Turn happy customers into your next lead
Reputation management
Happy customers get asked for a review automatically — and the best ones go to work on your site and socials.
- Automated review requests
- Website review widgets
- Video review capture
- Recommendation workflows
- AI review replies
- Auto-review social posts
Loyalty programs
Reward repeat customers and referrals so your best new leads come from people who already trust you.
- Repeat-customer rewards
- Referral tracking
Reactivate
Stay top of mind long after the job's done
Broadcast campaigns
Reach your customer list by email, SMS, WhatsApp or Messenger whenever you need to — a promotion, a reminder, an update.
- SMS
- Messenger
Smart lists & segmentation
Target the right group automatically — past customers, cold leads, a specific service or area — instead of messaging everyone the same thing.
- Smart lists
- Automated segmentation
Always-on campaigns
Birthday offers, seasonal reminders and a regular newsletter go out on their own, keeping your business front of mind.
- Birthday campaigns
- Seasonal campaigns
- Newsletter automation
The path
From enquiry to customer — automatically.
Four steps run in the background on every enquiry, whether it lands by phone, form or chat.
Customer contacts you
Phone, website, form or chat — whatever is in front of them.
AI responds
Questions are answered immediately. Details are captured while intent is high.
Lead is qualified
The system identifies what they need and moves the lead into your CRM.
Follow-up happens automatically
SMS, email and calls keep the lead moving until they book or respond.
Every job, tracked
One lead, one pipeline, nothing dropped.
The CRM included with every package moves each enquiry through the same pipeline automatically — from first contact to invoice and review — so nothing sits forgotten in an inbox.
New lead
Enquiry received from the website
Initial contact
AI receptionist replies and qualifies
Consultation booked
Survey scheduled with an engineer
Job booked
Quote accepted, work confirmed
Job done
Boiler installed on site
Invoice sent
Payment requested automatically
Review requested
Follow-up sent a day later
Managed service
One system. One monthly fee.
VIV-Z can manage the website, AI receptionist, web chat, CRM and automated follow-up as one integrated system — so you are not stitching tools together yourself.
More advanced AI calling, integrations and custom automation are available as higher-tier services. We'll recommend what actually fits, not a stack you will never use.
Managed package
From
£499/month
- ✓Website
- ✓Hosting & maintenance
- ✓AI website chat
- ✓AI receptionist
- ✓CRM
- ✓Missed-call recovery
- ✓Automated lead follow-up
- ✓Appointment / quote booking
- ✓Basic optimisation
Who it's for
Built for businesses where every enquiry matters.
Trades are a strong fit — high call volume, jobs off-site, thin admin teams. The same system works for professional services and any growing local business that cannot afford a missed lead.
Outcomes
The goal isn't more technology. It's more business.
Missed call
→AI answers
Website enquiry
→Immediate response
Uncontacted lead
→Automated follow-up
Customer ready to book
→Appointment created
FAQ
Straight answers.
Will the AI replace my staff?
No. It handles repetitive enquiries and lead handling so your team can focus on the work that needs a person. Humans stay in control of the business.
Can the AI answer calls?
Yes. The AI receptionist can answer inbound calls, handle common questions and capture the lead when you cannot pick up.
Can it qualify leads?
Yes. It asks the questions you care about — what they need, where they are, when they want the work — and passes qualified leads into your CRM.
Can it book appointments?
Yes, where it is configured with the right calendar and workflow. Ready customers can be booked without a callback.
Can it follow up with leads automatically?
Yes. SMS, email and call follow-up can run after enquiries, missed calls, quotes and appointments until the customer responds or books.
Do I need to change my existing website?
Not always. We can build a new high-converting website, or connect AI chat, reception and follow-up to a site you already have where that is the better fit.
How much does it cost?
Managed packages start from £499/month and cover the website, AI chat, AI receptionist, CRM and automated follow-up as one system. Setup and customisation depend on what you need. Advanced calling, integrations and custom automation sit on higher tiers.
Next step
Stop losing enquiries because you're busy.
Let VIV-Z build the website, AI and automation system that keeps working when you can't.