VIV-Z · Healthcare CRM
Referrals, appointments, and recalls tracked automatically — in one CRM, built free into your VIV-Z website with a live preview in 24 hours.
Free
CRM included
24h
avg preview time
5
pipeline stages tracked
GDPR
aware by design
What most practices are still doing
Most private clinics and small practices run bookings in one calendar, patient notes in another system, and recalls on a spreadsheet somebody has to remember to check. It works — until a referral sits unread over a weekend, or a screening recall quietly slips past its due date.
VIV-Z replaces all three with a single pipeline that runs intake, reminders, and recalls automatically — see the healthcare website it comes bundled with.
A GP letter or self-referral with no triage system attached is a patient waiting for a reply nobody's assigned to send.
Without automated reminders, missed appointments eat into clinic time that could have gone to a patient on the waiting list.
A screening or annual review date that isn't tied to an automatic flag slips past unnoticed — until the patient asks why nobody called.
One pipeline, referral to recall
A self-referral form, a GP letter, or a phone enquiry lands in the pipeline the moment it arrives, tagged by service line so it reaches the right clinician, not a shared inbox.
Patient details and consent are captured once, checked for completeness, and triaged to the right appointment type — no re-keying the same details across three separate systems.
The patient books directly into your live calendar. Automated SMS and email reminders run beforehand, cutting the no-show rate that eats into clinic time.
Attendance, outcome, and any follow-up action are logged against the same record — visible to reception and clinical staff without a second phone call.
Recurring reviews, screening recalls, and annual check-ins are flagged automatically ahead of their due date, so a recall never quietly lapses.
Built for how patient data is regulated
Patient data is held under UK GDPR principles with role-based access, so reception staff and clinicians see only what their role requires — not a shared spreadsheet everyone can edit.
Marketing consent, communication preferences, and data-sharing permissions are recorded against each patient record, not assumed — so reminder messages and recalls only go where they're permitted.
Every booking, note, and status change is timestamped against a staff member, which matters for CQC evidence requests and internal governance reviews alike.
What's included
Self-referrals and GP letters land in one triage queue instead of three separate inboxes, so nothing sits unread over a weekend.
Patients book directly from your site into your live calendar, with automated SMS/email reminders that cut avoidable no-shows.
Screening recalls, annual reviews, and post-treatment check-ins are flagged automatically ahead of their due date.
Cancellations trigger an automatic offer to the next patient on the waiting list, instead of a gap in the diary nobody notices until the day.
Patients can view appointments, complete intake forms, and pay invoices in one place — cutting reception admin on routine requests.
Service and FAQ schema built into every page, so Google and AI assistants like ChatGPT and Perplexity can surface your practice when someone searches for care nearby.
Built for how practices search
“CRM for healthcare providers”
The core commercial search — won by naming the referral-to-recall pipeline explicitly rather than describing generic "patient management".
“patient management software for clinics”
Research-stage search from practice managers comparing dedicated healthcare tools against a paper diary or generic CRM.
“appointment reminder system for GP practice”
Practices specifically looking to cut no-show rates without adding a separate SMS subscription on top of existing software.
“best patient CRM for private clinics 2026”
Comparison-stage intent, usually against Pabau, Semble, or Salesforce Health Cloud — won by leading with UK GDPR fit and price.
Cost comparison
UK healthcare-specific platforms like Pabau and Semble typically run £100–£300+ per month per site once you add booking, patient records, and reminders, and enterprise options like Salesforce Health Cloud cost considerably more with per-user licensing on top. VIV-Z includes the CRM, referral intake, and recall automation in your free website build — no separate software subscription.
FREE
CRM included with your healthcare website build
Then pay hosting to keep it live
Hosting · SSL · domain · CRM · booking · no per-user fees
No card required until you love it
How it works
01
Your service lines, typical referral sources, and how booking and recalls currently get handled.
02
Your website, appointment booking, and the full pipeline — referral through recall — are built and connected together.
03
See a live preview within 24 hours. Test the booking flow and the pipeline before anything goes live.
04
Your site goes live and the CRM starts logging referrals, sending reminders, and flagging recall dates automatically.
FAQ
It tracks the full patient journey: the enquiry or referral the moment it lands, registration and triage, the appointment once booked, the outcome once the patient is seen, and any recall or review date afterwards. The difference from a generic CRM is that it's structured around a clinical pathway specifically, not a sales pipeline that doesn't map to how patient care actually flows.
It works for both. A single private clinic gets referral intake, booking, and recall automation without hiring extra reception staff. A multi-site practice gets the same pipeline shared across locations, with each patient's record visible to whichever site they're seen at.
Patient records are held with role-based access so staff only see what their role requires, consent and communication preferences are tracked per patient, and every booking or note change is timestamped against a staff member for audit purposes. This is built to support UK GDPR compliance and CQC evidence requests, not bolted on afterwards.
Yes — automated SMS and email reminders run ahead of every booked appointment, and recall dates for screening or annual reviews are flagged before they're due rather than relying on a member of staff remembering to check a spreadsheet.
UK healthcare-specific platforms like Pabau and Semble typically run £100–£300+ per month per site once you add booking, patient records, and reminders, and enterprise options like Salesforce Health Cloud cost considerably more with per-user licensing. VIV-Z includes the CRM, referral intake, and recall automation as part of your free website build — no separate software subscription.
Every VIV-Z healthcare website ships with Service and FAQ schema, plus clean semantic content — the same structured data Google's algorithm and AI assistants like ChatGPT, Claude, and Perplexity read when someone asks "who's a good clinic for [treatment] near me" or "CRM I can recommend for a small private practice".
Ready?
Tell us how referrals arrive and we'll build your site and CRM today. Live preview within 24 hours — no card, no commitment.
No card required · Pay for hosting only if you love it
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